保洁工作的目标与物业管理的目标是一致的，是让客户有一个良好、舒适的工作与生活环境，保持、提升物业的价值。因此，保洁工作不能仅以自己工作的方便去安排工艺流程，更重要的是要考虑顾客对保洁卫生状况的感受。
The goal of cleaning work is consistent with the goal of property management. It is to enable customers to have a good and comfortable working and living environment, and to maintain and enhance the value of property. Therefore, cleaning work can not only take the convenience of their own work to arrange the process process, more important is to consider the customer's feeling of cleaning and sanitary condition.
物业管理中的保洁卫生工作没有很高的技术含量，却需要有良好的管理技巧，才能实现低成本、高效率、优效果的统一。今天的物业知识下午茶为大家介绍一些保洁日常管理工作中应注意的问题：
There is no high technology content in property management, but good management skills are needed to achieve low cost, high efficiency and excellent effect. Today's property knowledge afternoon tea for you to introduce some cleaning daily management work should be paid attention to:
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One
礼仪礼貌与仪容仪表
Ceremonial politeness and appearance
某参加工作不久的女大学生，在上卫生间时被一名保洁人员说其不冲厕所。她在半年之后提起此事时还非常激动地说“我是这么没有素质的人吗”。试想，如果是一个经良好礼仪培训的保洁人员当发现有人不冲厕所时，就会默默地用自己努力的工作来感动服务对象，而不是埋怨服务对象的行为。在工作中不注意服务中的礼貌用语会给顾客留下坏的印象。
A female student who took part in the job was told by a cleaning man that he did not wash the toilet when he went to the bathroom. She said in a very exciting way half a year later, "is I such a person with no quality". Just imagine, if a cleaning staff trained by good etiquette training, when someone was found not to flush the toilet, he would silently use his hard work to move the service objects rather than complain about the behavior of the service objects. Not paying attention to the politeness in the service will leave a bad impression on the customer.
“礼仪礼貌”、“仪容仪表”实际上反映了一个企业的管理水平。管理工作中，应避免保洁人员带着不愉快的情绪来上班，或对主管人员有抵触情绪。
"Etiquette and courtesy" and "appearance appearance" actually reflect the management level of an enterprise. In management, it is necessary to avoid the unpleasant mood of the cleaning staff to work, or to be incompatible with the staff.
统一服装、统一形象，也是良好的仪容仪表的基本要求。员工不能因为服装不那么合适或不太喜欢，或怕见到熟人等各种原因而对穿工作服或其他规范要求产生抵触心理，而出现不穿或穿着不整齐的现象。
Uniform clothing, unified image, is also a good appearance of the basic requirements of appearance. Employees should not be disturbed by wearing clothes or other regulatory requirements due to various reasons such as clothes are not suitable, or they are afraid of meeting acquaintances.
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Two
顾客需求与工作标准
Customer demand and work standard
清晰物业使用人的需求，了解顾客的关注点，据此作出详细的服务方案，制订工作的重点、详细的工作标准和检查标准，列出关键点和质量控制点、工作记录要求。对已制订的工作标准和规程等进行实施情况检查，并时常评估其适宜性。
Clear the needs of the property users, understand the concerns of customers, make detailed service plans accordingly, formulate the priorities, detailed work standards and inspection standards, and list the key points, quality control points and work records requirements. Carry out the implementation of the working standards and regulations that have been worked out, and often evaluate their suitability.
在制订工艺流程时，应注意工具和工作时间的适宜性、工作的有效性、顾客的方便等因素，并将流程与工艺标准化，通过最短的时间培训就可上岗，不因主管人员和保洁人员的变更而影响服务质量。
In the development process, should pay attention to the tool and work time suitability, work effectiveness, customer convenience and other factors, and the process of standardization, through the shortest time training posts, not by competent staff and cleaning staff changes influence the service quality.
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Three
适宜的工具和工艺
Appropriate tools and processes
影响工作效率的重要因素是工作流程、工艺与工具。例如保洁玻璃时使用玻璃刮，效率和效果都会比较好；用高压水枪洗地与一般用水洗地的效率与效果有明显的区别。
The important factors that affect the work efficiency are the work process, the process and the tools. For example, the efficiency and effect of glass scraping will be better when using cleaning glass. There is a clear difference between the efficiency and the effect of washing with high pressure water gun and washing water in general.
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Four
日常监督与管理
Daily supervision and management
在日常的保洁工作管理中，许多管理人员很容易走进的一个误区是，认为工作分工和安排完成了就基本完成了工作，对于分工和安排的效果未去验证，不知员工是否已明白，导致实际结果往往与自己想象不一致。如果因此而责骂、批评、处罚员工，结果会是员工“另谋高就”。这种达不成目标的情况，完全是管理人员的责任。
In the daily management of the cleaning work, a mistake many managers easily into is that the division of work and arrangements for the completion of the basic completion of the work, for the division and arrangement of the effect is not to test, do not know whether employees understand, cause actual results are often inconsistent with their own imagination. If the blame, criticism and punishment of employees, the result will be better "employees". This is the responsibility of the managers.
例如，某电厂物业的大坝保洁中，保洁主管安排了某员工保洁减速带上震下的泥土。在检查中发现，半小时内该员工仅保洁两减速带间约10平方米内的泥土，对周边大量泥土沙石视而不见。通过了解得知，该员工并不明白主管的工作要求；将目标要求和工作范围向其讲清楚后，改观明显。
For example, in the dam cleaning of a power plant property, the cleaning manager arranged the soil under a certain employee's cleaning deceleration belt. Found in the inspection, the staff only half an hour cleaning two deceleration zone room of about 10 square meters of mud, clay sand around a large number of blind. Through understanding, the employee does not understand the job requirements of the supervisor; it is obvious that the goal and the scope of work are made clear to them.
再举个例子，某学校的保洁，周六放假时的保洁人员比平时安排得少很多，一遇到检查工作，保洁人员一个上午只是做了最表面的垃圾收捡工作，通过工作量分析，实际用于此工作时间约半个小时，其他许多平时该完成的工作并未去做。这是明显的工作缺乏监督检查的后果。
For example, a school of cleaning, the cleaning staff Saturday holiday a lot less than usual to arrange a meeting, inspection work, cleaning staff a morning just made the surface of the garbage collecting work, through the analysis of the workload, the actual working time for about half an hour, usually the completion of many other the work is not to do. This is the result of a clear lack of supervision.
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Five
分析员工特点
Analysis of employee characteristics
在日常管理中我们应注意保洁人员的人群特点，分析和研究其工作特质与人员性格特征，以及单一个体的性格特性，针对性地采取适宜的方法，才能实现保洁目标，切不可采取粗暴或过于迁就的方式。保洁人员的家庭情况、教育程度、年龄等情况不一，而这些状况会很容易影响到岗位流动性。因此，在进行管理时这些都应该考虑在内。
We should pay attention in the daily management of the cleaning staff population characteristics, analysis and research of personality traits and its working personnel, as well as individual personality characteristics, to adopt appropriate methods, in order to achieve the goal of cleaning, can not take a rough or too accommodating way. The housekeeping personnel's family situation, education level, age and so on are different, and these conditions can easily affect the job mobility. Therefore, these should be taken into consideration when managing.
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Six
培训工作
Training work
不讲求效率和效果的一般性家务保洁，谁都会做。严格要求效率和效果的专业保洁工作就不同了，需要专业的训练。培训不仅要让保洁人员会做保洁，正确地使用各种工具，对不同的保洁情况使用不同保洁工具和方法，还要规范工作流程，实现高效率高质量的目标，保证达到顾客满意。培训后要注意深入现场去检查、跟踪培训的效果，当发现不符合时，及时纠正或再培训。
The general housekeeping that does not ask for efficiency and effect will be done. The professional cleaning work that requires efficiency and effectiveness is different and requires professional training. Training is not only for cleaning staff to do cleaning, use all kinds of tools correctly, use different cleaning tools and methods for different cleaning situations, but also standardize workflow, achieve high quality and high quality goals, and ensure customer satisfaction. After training, we should pay attention to the field to check and track the effect of training. When the discovery is not consistent, correct or retrain in time.
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Seven
工作记录
Work record
记录是质量管理中非常重要的环节，一方面可以提供工作的证据，另一方面可让员工有更强的工作责任感，便于管理人员的工作检查监督、分析和对不适宜进行纠正，对不按要求工作的人员予纠正或处罚。
Records are very important in the quality management process, one can provide proof of the work, on the other hand, so that employees can have a stronger sense of responsibility, to facilitate the management of staff inspection and supervision, analysis and is not suitable to correct, not according to the requirements of staff to correct or punishment.
保洁工作最能显示物业服务的精细化，所以要提高我们的服务质量
Cleaning work best shows the refinement of property services, so we need to improve the quality of our service